Refund policy

Due to the nature of our products, all exchanges, returns and refunds are subject to management approval. In the case of product defects, we have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at sales@econflo.com, stating clearly the reason for the request.

Items sent back to us without prior agreement will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

In the case of Refunds
We will notify you once we’ve received and inspected your return, and let you know if a  refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 21 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 21 business days have passed since we’ve approved your return, please contact us at sales@econflo.com.